• Renee
    August 25, 2023 at 2:50 pm

    DO NOT GO HERE!!!!

    Important:
    Keep in mind, I was in the VIP suite and my stay at their Mental Health Hospital for about one month.

    I thought about all of this and understood why I went crazy because this experience is unacceptable. I was put in a worse state after this so thanks for that.

    Here’s the tea:

    TLDR
    These people only value money, they don’t care about you. Period

    Essay Ahead:

    First Impressions:
    I was coerced against my will to go here. (I’m American) I wasn’t told anything or told my rights because if they did they would know they were infringing them.

    The dark skin receptionist with the dreads was rude as hell, lacking a polite bone in her body. How do you have an attitude when it’s your job to be nice? How these people get their jobs is amazing.

    WHY IS EVERYONE QUIET HERE, SPEAK UP!!!!!
    They get mad at you for not having superhuman hearing, like what?

    My first doctor laughed in my face and then abandoned me the very next day. No communication, no nothing, just disappeared. I know her name starts with a P, heavyset and she was dark with dreads. Wish I knew her name because I would blast her name here.
    I have the right to not be abandoned by a medical ‘professional’. Strike one!

    Staff:
    The nurses are disrespectful, incompetent and lacking in empathy. Unhelpful is understatement. These people are the spawns of the devil. One of them got in my face and clapped like an angry seal when I didn’t reply to her. She had light skin, braids and dark spots all over her face. These are mean girls (and boys). When my family was coming over, she ran with her tail between her legs to avoid them. I was told bullies were cowards. It was clear they were trying to intimidate me because can someone properly reject something when they are dealing with thugs. It’s coercion. They run it like a prison so, why do people pay money for this again? Because I can get yelled at and disrespected for free.
    I have the right to be treated with dignity. Strike two!

    The food and food staff were good. Respectful and did their job. Give these people a raise, seriously.

    Treatment:
    Ok, the second doctor, Sylvia and her associates Elizabeth and Kevin.
    After switching doctors, I was given three pills: a red one, brown one and white one. They told me it was because of my diarrhea but, I am less inclined to believe them. There was something so slimy and snake-like about them that makes it hard to believe they had my best interest in mind. And I was right they didn’t. They were so bad at their jobs that I questioned if they were psychologists or greedy pastors. It smelled corrupt. These people have the potential to help people but choose to monetary exploit the vulnerable. Shameless

    To preface, these people just ooze sketchy.

    Kevin was always late but it seemed like he was only talking to women. Not very good at his job but went to school in the UK so I think that’s why he was picked over someone who would take their job seriously.

    Elizabeth. I don’t like using this word but she was a bitch. If two-faced aggression was a person. Very unpleasant. Trying so hard to be authoritative, disrespectful that she forgets to do her job.

    Sylvia looks like a villain, like she goes home to a lair every night. Doesn’t understand boundaries, thinks that she can manipulate and poke at someone until she can get what she wants. Slimy. Thinks meds will solve everything, was reckless when prescribing meds. She coerced me into taking more meds because I didn’t want to stay there longer. How can a person say no when they hold your freedom over you, you have no power, you have no other options but to say yes. Moreover, She gave me the WHOLE PILL that night, which left me unable to walk the next morning. NO COMMUNICATION ABOUT THE EFFECTS OF THE DRUG, NONE! I was being taken to A to B when I hadn’t even eaten breakfast yet. Elizabeth was trying to boss up, Kevin asking me to do 101 things and all I wanted to go to my room.
    I have the right to refuse treatment. Strike three,
    you’re out!

    I shrunk and became someone I didn’t recognize. I forgot who I was and what I stood for. This experience here really broke me and left me without a soul. I lost any hope I had in people and their intentions. They are all greedy, self-serving bullies. I truly hope this place shuts down.

    To reiterate, DON’T GO HERE, DON’T SPEND YOUR MONEY HERE!!
    DON’T LEAVE LOVED ONES HERE, THEY ARE NOT IN GOOD HANDS !!!

    Overall Rating

    Services

    Staff

    Affordability

    Waiting Time

    Cleanliness

  • Tess
    December 1, 2023 at 5:30 pm

    Very unprofessional

    Overall Rating

    Services

    Staff

    Affordability

    Waiting Time

  • Joy
    March 7, 2024 at 5:01 pm

    very bad service

    Overall Rating

    Services

    Staff

    Affordability

    Waiting Time

    Cleanliness

  • Anonymous
    April 7, 2024 at 1:45 am

    I was a patient there and have a complaint. Mental health patients need to be handled with care, especially ladies. I was on my menses and my mood swings were really awful..I was taken forcefully despite the fact that I’m not a minor and am quite level headed. I wasn’t consulted, and just needed adequate rest given my manageable symptoms and the meds I was taking at the time. As a GBV survivor, Amnesty International Human Rights affiliate, and trained journalist and entrepreneur, the beating I got that day from the nurses and an individual who wasn’t in nurses’ uniform was highly unwarranted. That wasn’t recovery in dignity, it was inhumane, archaic and barbaric. Victims of GBV shouldn’t be given therapy under such toxic conditions. I’m speaking so that it doesn’t happen to anyone else while applying the assertiveness I learn during CBT. After being given four different diagnosis almost annually, with my high IQ, EQ and even to a layman, that is impossible, highly unethical and questionable. Finally, I’m made in the image and likeness of God and while what happened there might weaken anyone, I’m strong and don’t need validation from any therapist or psychiatrist and with the combination medicine I’m taking for my hormonal imbalance and psych illness, plus therapy, I’m not intimidated by the team that came to my house, tore my clothes and practically forced themselves on me so that I couldn’t escape and nearly broke my phone- I’m really appalled, dismayed and truly hope you can improve your services. Finally, with or without a diagnosis, I’m vital, healthy and sane and no labels can infringe on my human rights. I would never get low self esteem from the maltreatment and while I believe in medicine, no one should have to spend money at a place where they are physically assaulted. For those 25 years you’ve been in service, what happened to me was a disservice and I was undeserving.

  • Anonymous
    April 7, 2024 at 2:13 am

    Whether y’all are doing your jobs or not, there is absolutely no way, other patients with really horrible and serious conditions should be put in the same room with those with mild ones. I had to wake up several times and found some of my roommates hovering near my bed. Anytime I spoke to the night nurse so they could address the complaint, it was brushed off in a very condescending tone.

    As a mature individual, and a lady for that matter, I have the right to choose not to be injected on my private parts. My freedom is curtailed every time random people think they can come to intimidate me at home without involving the police or taking tests to prove my insanity.

    That’s just a place to mint money from people who need therapy. I don’t deserve the medicine with the oculogyric side effects that can disable anyone and inhibit my vitals and cognition. With my Harvard credentials, I don’t see how I can be berserk enough for some people to think it’s ethical to beat me and show my private parts to other patients while bringing irrelevant drama and threats like dress code yet you are supposed to be more informed than that.
    If aggression is considered a psychotic symptom, the light skin nurse who beat me up and pressed forcefully against my wrist to break my gold watch should really be checked. Additionally, locking my belongings in your locker was totally uncalled for , like just because I was annoyed that day, doesn’t mean I couldn’t pay attention and realize the injustice around me. My doctors at the time were very dismissive, sarcastic and cold. I had my brain checked my very capable doctors, MRI, EEG, all the scans and the diagnosis was a behavioral one. Now that I’m a money making object to some people there, it is really concerning to question my three degrees and then misdiagnose me thinking it’s not illegal. If I can be treated for malaria at my hospital of choice, I should be allowed to choose my own therapist or psychiatrist, instead of being given people who question my dress code and say that I shouldn’t over accesorize. With my certificate in psychology from Yale, when I’m there , my therapist shouldn’t ask me irrelevant questions like , why do I know a lot of psychological stuff and what are my reasons for research. I shouldn’t minimize my intelligence or fashion sense so that I rhyme with the ambience of Bustani, Braeside or any of the other facilities. For those who were genuinely nice, I appreciate but adults over 25 shouldn’t be dragged on the grass, clothes torn in the name of going to hospital, in front of my neighbors. If that is the caliber of education y’all got, I’d rather my kind of informed ‘insanity’ than your psychotic sanity.

    Overall Rating

    Services

    Staff

    Affordability

    Waiting Time

    Cleanliness

Add a review