RFH Specialist Hospital

Had an experience with this institution as my wife chose it based on the good reviews she had read on it. I will summarize as follows:
1) PR: Staff were indeed friendly and supportive and went out of their way to make sure you felt appreciated as a client.
2) Billing: They have different packages which they indeed outline while indicating what is not included. However some things which I would normally think would be part of the package were charged and billed separately (e.g. monitoring baby heartbeat, feeding for the baby, IPC (ati infection prevention control lol yaani usafi). Kwani whose responsibility is it to ensure the place is clean yet it’s a hospital for heavens sake? Why bill the baby separately for feeding yet the mother’s food is included? Beats sense I think. I guess they only stopped short of billing me for air breathed and natural light. Be aware of these hidden charges. The result was that for a 40k package, I ended up paying 77k on normal delivery (a 92.5% increase). I have been to other hospitals with similar packages and they are not as greedy. e.g. Avenue where a 40k package only ended up at 44k for the same period of stay, and which is I think is quite reasonable and acceptable.
3) Delivery: This is my main issue. After labouring all night, delivery happened at a time when staff were switching shifts. One delivery staff (God bless her for being so supportive all night) requested an incoming one to help her with delivery. She accepted and took on the responsibility but had zero support such that twice or thrice she had to often go out into the corridor to call out names of staff to come and help her. I raised this at the point of discharge but was given a half-baked explanation about staff being overwhelmed by other emergencies. Crap. I am paying for this so we deserve attention too and this involves the life of a baby and a mama. Thank God baby was delivered and is well even though the process left me questioning the disorganization.
4) Documentation: No birth notification was available at the point of discharge (something about the booklet and the leafs being depleted). No problem with that, but today I am on day 11 since the baby was born and despite promises on phone from the main PR person who promises to look into it the many times I have called, nothing has been forthcoming. I’ll keep trying though as it’s my right to have the baby documented.
In short, I don’t recommend and will not be going back wherever whenever.

Anyone thinking of visiting the hospital should seek clear information on the charges otherwise you’ll be slapped with a crazy bill.
If you are not keen enough to question what’s on the invoice you’ll be exhorted! They are all in it from the nurses to the Patron (KENEDY)